Support
How can we help?
We're here every day, 1 PM – 12 AM. Our own team answers.
In the app
The quickest way, especially for a problem with an order. Open AccountHelp centre, choose the order and tell us what happened. We reply in the case, and you can follow it there.
Report missing, wrong, damaged or melted items from Help within 24 hours of delivery.
By email
For questions about the app, your account or your data. Write from the email on your account, or include the mobile number you sign in with, so we can find your account.
Common questions
Can I cancel my order?
You can cancel in the app until the branch starts preparing your order, for a full refund. After that, contact us. Refund & Cancellation Policy
When will I get my refund?
Refunds go to the original payment method, usually within 3–5 business days depending on your bank, or instantly to your Kareem wallet if you choose. Points and wallet credit used on a cancelled order are returned.
How do I change my notifications or stop offer emails?
How do I get a copy of my data?
In the app, open AccountPrivacy & dataDownload my data. A copy of your profile, addresses, orders, points, wallet and messages, usually ready in a few minutes.
How do I delete my account?
See Delete your account.