Privacy Policy | Kareem Sweets

What we collect

Your name, email address, mobile number, optional birthday, delivery addresses and the location you pick on the map, orders, payments (as tokens from our payment provider, never full card numbers), points and wallet, and your messages with our support team and the in-app assistant. To run the app we also keep an install ID for notifications, your device type and crash reports. If you sign in with Apple or Google, they share your name and email with us.

Why we use it

To prepare and deliver your orders, take payment, run Kareem Rewards and Kareem+, help you when something goes wrong, and, only if you agree, send offers and personalise recommendations.

Who we share it with

Only with service providers that work for us, and only what each needs: online payment, text messages and email, sign-in and notifications, the in-app assistant, crash reports and cloud hosting. Our own team delivers your orders. We don't sell your data.

Where your data is stored

Some of our servers and providers are outside the Kingdom. We transfer personal data only as the Personal Data Protection Law allows, with safeguards that keep it protected.

Your rights

Under the Personal Data Protection Law you can access, correct or delete your data. Request a copy or delete your account from Privacy & data in the app, or email support@kareemsweet.com.

How long we keep it

We keep your account while you use it. If you delete it, we remove your personal data after 14 days, except invoices, which the law requires us to keep for 6 years. Sign-in codes and technical logs are deleted automatically after a short period.